Terms and Conditions for Users of IHO Thyrocare Voucher

These terms and conditions (Terms) between you and Indian Health Organisation Private Limited, a company incorporated under the Companies Act, 1956 of India, having its corporate office at No. 64, Okhla Industrial Estate,Phase-III,New Delhi-110020 (IHO) governs your use of the voucher printed and issued by IHO to you (Voucher) which entitles you to avail the IHO Thyrocare Voucher Package A and IHO Thyrocare Voucher Package B offered by IHO in conjunction with Thyrocare Technologies Limited (Thyrocare). IHO Thyrocare Voucher Package A means the package of diagnostic and investigative tests and services designated as such, the detailed list of which is located at http://wellness.thyrocare.com/public_tests_list1.asp. IHO Thyrocare Voucher Package B means the additional package of diagnostic and investigative tests and services designated as such, the detailed list of which is located at http://wellness.thyrocare.com/public_tests_list1.asp.

The Terms shall be deemed to have been accepted by you whenever you use the Voucher to avail either of the IHO Thyrocare Voucher Package A or IHO Thyrocare Voucher Package B. You confirm that you are above the age of 18 (eighteen). You are requested not to use the Voucher if any of the terms and conditions contained in the Terms is unacceptable to you.

• The Voucher shall be issued by IHO to you in such manner as may be determined by IHO at its sole discretion. Vouchers may be redeemed only by holders of a valid IHO membership card.

• You may redeem the Voucher only once in order to avail the IHO Thyrocare Voucher Package A either by itself or along with the IHO Thyrocare Voucher Package B. It is hereby clarified that you may avail of IHO Thyrocare Voucher Package A as well as IHO Thyrocare Voucher Package B only if you avail of both simultaneously. You shall not be entitled to avail the IHO Thyrocare Voucher Package B without availing the IHO Thyrocare Voucher Package A.

• You may avail the IHO Thyrocare Voucher Package A free of any cost, including collection of sample(s) and delivery of reports at the address prescribed by you. You may avail the IHO Thyrocare Voucher Package B by paying an amount of Rs. 200 (Rupees two hundred only) directly to Thyrocare.

• The Voucher shall have a unique identification number (Voucher Number) and date of expiry (Validity Date) printed on it. You may use the Voucher, subject to the provisions stated in these Terms, at any time up till the Validity Date.

• To use the Voucher, you shall be required to book an appointment with Thyrocare by calling the Thyrocare customer care number (022- 67123456/ 3090 0000) or by sending an SMS containing the phrase IHOP to the number 9870666333 or by sending an email to info@thyrocare.com. At the time of making such booking, you shall be required to state (i) your Voucher Number and Validity Date thereof; (ii) whether you wish to avail of IHO Thyrocare Voucher Package A by itself or along with IHO Thyrocare Voucher Package B; (iii) address for collection of sample(s) and delivery of report; (iv) your contact number, preferably your mobile phone number; and (v) 2 (two) alternative convenient dates and timings for collection of sample(s) by authorised technician sent by Thyrocare. The details of the booking placed with Thyrocare shall be sent to you by way of an email and an SMS. You may avail the IHO Thyrocare Voucher Package A and/or IHO Thyrocare Voucher Package B by producing a printed physical copy of the Voucher.

• In case you are unable to communicate with Thyrocare in relation to redemption of the Voucher through the modes stated herein, you may send an email regarding the same to service@indianhealthorganisation.com.

• You shall be required to undergo fasting for a minimum of 12 (twelve) hours prior to providing sample(s) for any of the tests specified. It is recommended that you undergo overnight fasting prior to provision of sample(s). Additional directions may be provided to you by Thyrocare at the time of placing the booking, if required. IHO shall not be responsible in any manner whatsoever if you do not undergo fasting as prescribed herein or follow any directions provided to you.

• You shall be required to obtain confirmation directly from Thyrocare regarding availability of authorised Thyrocare service centre and/or provision for collection of samples and delivery of reports at address prescribed by you (Home Service) in your city. In the event such Home Service is not available in your city, you shall be required to visit the nearest Thyrocare Service Centre for providing sample(s) and collecting reports. The list of cities where Thyrocare service centre is located is subject to change at any time without prior notice.

• Reports for the tests carried out shall be made available within 3 (three) to 5 (five) days after collection of sample(s) at (i) the address specified by you, if Home Service is available at your location; or (ii) the Thyrocare service centre where you provided the sample(s). Reports may also be provided to you by email if requested.

• In the event of cancellation of tests by Thyrocare for various clinical reasons such as the sample becoming unfit for processing due to inadvertent reasons like hemolysation or clotting or quality deterioration of sample, sample becoming insufficient due to multiple retesting of certain parameters, absurd values generated due to reasons not under control etc., Thyrocare shall re-conduct the test/investigation desired by you. Such retesting, including collection of sample(s) from and delivery of reports to the address specified by you, shall be conducted free of any costs or charges of any nature whatsoever to you. However if the reports for the test/investigation desired by you are released and you thereafter ask for retesting, you shall be charged for such retesting as per the prevailing Thyrocare rates.

• Neither IHO nor Thyrocare shall be responsible for any delays in getting the sample(s) to the central processing laboratory of Thyrocare or in delivery of reports which may arise due to causes beyond their organisational control such as delay by courier agency, unexpected cancellation of commercial flights due to extreme weather conditions or any natural calamities, or your absence or unavailability at the address specified by you when report delivery is attempted. In such an event, Thyrocare may, at its discretion and on a case to case basis, re-conduct the test/investigation desired by you, including collection of sample(s) from and delivery of reports to the address specified by the you, free of any costs or charges of any nature whatsoever to you.

• The IHO Thyrocare Voucher Package A or IHO Thyrocare Voucher Package B may be withdrawn at any time during the validity period of the Voucher at the sole discretion of IHO with or without prior notice.

• The Voucher may not be redeemed for cash or used to avail of any test not specified to be part of the IHO Thyrocare Voucher Package A or IHO Thyrocare Voucher Package B at any time.

• Any results generated from any tests conducted through usage of the Voucher may not be used for any medico-legal purposes.

• Certain information in relation to usage of the Voucher by you, including your Voucher Number, date of testing, your name and results of your tests, shall be periodically shared by Thyrocare with IHO. IHO may use such information for better understanding of your medical requirements. In case you do not wish for IHO to use your test reports for such purpose, you shall be required to send a request regarding the same by way of email to service@indianhealthorganisation.com.

• Subject to the provisions of applicable law, usage of the Voucher by you entitles IHO to contact you by way of telephone call, SMS or any other mode; provided, however, that if your phone number is registered on DND/DNC registry, communication by way of telephone call and/or SMS shall be in relation to the Voucher and/or your membership with IHO.

• Thyrocare shall be solely responsible for any defect or deficiency with regard to conducting tests/investigations, collection of sample(s) and preparation and delivery of reports, including without limitation deficiency in quality of testing, default in meeting timelines or otherwise. IHO shall not be responsible for any deficiency in service on part of Thyrocare. Any complaint by you regarding the standards of service or quality, or anything in relation to the services provided by Thyrocare, shall be solely handled and resolved directly by Thyrocare. IHO shall not be responsible for any such complaint.

• Neither IHO nor Thyrocare shall assume any liability or responsibility for any claims, damages, consequences and/or orders of any statutory bodies or consumer forums not arising from any default or negligence on the part of IHO or Thyrocare, as the case may be.

• Neither IHO nor Thyrocare shall be responsible for any issues arising in case you directly avail service from a service provider without making a prior booking with Thyrocare as per the procedure stated herein.

• Neither IHO nor Thyrocare shall be responsible for any damage, physical, psychological or financial, caused to you due to any improper/unintended use of the services availed through Thyrocare not arising from any default or negligence on the part of IHO or Thyrocare, as the case may be, which includes but is not limited to the interpretation of report forms by you or by any unqualified personnel.

• IHO agrees to keep your information confidential as provided in our Privacy Policy. Any information regarding your Voucher Number, date of testing, your name and results of your tests will be treated as confidential information.

• IHO reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the Voucher and update information in a timely manner.

• You agree to indemnify and hold IHO and (as applicable) its parent, subsidiaries, affiliates, officers, directors, agents, and employees harmless from any claim or demand, including reasonable attorneys fees, made by any third party due to or arising out of your breach of the Terms, your violation of any law, or your violation of the rights of a third party, including the infringement by you of any intellectual property or other right of any person or entity. These obligations will survive any termination of the Terms.

• To the fullest extent permissible by law IHO and its subsidiaries, affiliates, officers, directors, agents, and employees disclaim all possible warranties regarding the provision of services by Thyrocare and IHO makes no guarantees, nor can IHO be held responsible, for the quality, accuracy or legality of any of the services provided by Thyrocare. IHO is not liable for any kind of damages, injury or loss of any nature whatsoever resulting from any service availed from Thyrocare.

• In no event shall IHO be liable to you for any damages whatsoever including direct, special, punitive, indirect, incidental or consequential damages due to misuse of the Voucher or any service availed therefrom. You shall not be entitled to specific performance of any of the Terms.

• IHO reserves the right to modify the Terms from time to time and it shall be your responsibility to keep yourself updated with the Terms. You agree to be bound by such modifications.

• The provisions of the Terms are personal to you and you may not assign your rights and obligations under the Terms to any person.

• You agree to comply with the local laws of the territory where you are located for usage of the Voucher and IHO does not have any responsibility for any violation of laws by you. The Terms shall be governed by the laws of India. Any dispute between IHO and you relating to the services availed or any of the Terms shall be referred to binding arbitration to be conducted in English by a sole arbitrator appointed by the CEO of IHO at New Delhi in accordance with the provisions of the Arbitration and Conciliation Act, 1996, whose award shall be final and binding.